Booking Termes and Cancellation policy at POSADA SIERRA DE IBIO, CANTABRIA
- General Reservation Conditions
Posada Rural Sierra de Ibio in Cantabria recommends reading this reservation policy. When you make a reservation through the website, or process the reservation request and its confirmation with our establishment, whether by phone, email, or directly at reception, you expressly accept all reservation conditions, as well as the terms of current legislation.
All information about the reservation, prices, and conditions can be found in the RESERVATION section when checking availability by dates. It will also be communicated to you by email in response to your request, or by phone if you call us directly.
Making a reservation implies acceptance of the following conditions of direct reservation with our establishment.
The right of admission is reserved. Any breach of these conditions may result in the cancellation of the reservation and even expulsion from the premises.
- Reservation Confirmation
To confirm the reservation directly and as a guarantee, an advance payment will be required.
The amount of the advance payment will be 40% of the total stay rate.
For special offers and stays, it will depend on what is agreed upon by the guest and POSADA SIERRA DE IBIO, and this will be indicated at the time of making the reservation.
It is understood that the reservation entitles you to a room according to the availability at the time you make the reservation. However, the establishment does not reserve specific rooms and has the right to change the assigned room if operational needs arise.
If you do not confirm the reservation within the period determined by the establishment, it may freely use the rooms.
Room Rate Supplements:
This hotel welcomes guests aged 12 and above (does not accept minors from 0 to 11 years old).
The age to consider an adult is from 18 years old.
Extra bed + Breakfast
- from 12 to 17 years: €45/night
- Adult: €55/night depending on the season
- Baby crib: €30/night, or baby without crib €20/night
- Breakfast/day: €8 per adult / €5 per child
- Supplement for Whirlpool Bath: €35/night
- Supplement for Private Jacuzzi for 2: €45/night
- Advance Payment Methods:
The advance payment can be made via:
- Bank deposit or transfer to our bank (details will be provided).
- Credit card charge.
- BIZUM deposit.
The amount of the advance payment will be communicated to you when you make the reservation request. The remaining payment can be made directly at the inn.
You must notify the advance payment by sending the bank receipt by email to reservas@posadasierradeibio.com, indicating the reservation holder’s name and dates of your stay.
If we make the charge on your credit card, it may not appear for up to 48 hours for national charges, or several days for international ones.
If the reservation is canceled within the period indicated in our “Cancellation Policy,” this deposit amount will be refunded, using the same method you paid, deducting any bank fees or other management costs, if any.
- Customer Responsibility:
When you make a reservation at POSADA SIERRA DE IBIO, you are fully responsible for the accuracy of the information provided, and you must indicate in writing:
- Full Name and Surname
- Your Mobile Number
- Your Email Address
- Number of people (adults, children, and babies) occupying the room
- Postal code of your locality and province
If the information provided is deliberately incorrect, the reservation will be automatically canceled.
When making the reservation, you state that you are of legal age according to Spanish law, which will be verified upon your arrival at the establishment. If it is found that you are not of legal age, the reservation will be automatically canceled.
The accommodation occupancy will be limited to the number of people indicated in the reservation, including children/teenagers and babies.
During your stay, please do not make noise or activities that may disturb other guests, especially during rest hours. There is a quiet time from 00:00.
- Seasons and Minimum/Maximum Stays:
– High Season:
- July, August, and September (minimum stay of 5 nights)
- Christmas, New Year’s, Easter (minimum stay of 4 nights)
- National Holidays, minimum stay for the holiday period
– Low Season:
- Rest of the year (minimum stay of 2 nights)
Maximum Stays:
- 10 nights Minimum Stays:
- 2 nights (except high seasons and national holidays)
(Applies to any gift box guests, agency, groups, and direct reservations)
*Gift boxes are not accepted during high season. If accepted, there will be a supplement for holidays.
- Pet Policy:
We have some rooms for guests with a companion dog. You must make a prior request, specifying the breed and weight before confirming the reservation (we accept up to 2 dogs per room and reservation).
A supplement of €15/night for dogs under 9kg, and €25/night if they are equal to or greater than 9kg applies.
The inn reserves the right of admission, cancellation, or eviction if the pet or the owner’s non-compliance with the rules affects the coexistence with other guests, the operation of the inn, or the health of people with asthma, allergies, etc.
- Check-in and Check-out Times:
Check-in: from 5 pm. You must complete the traveler’s part to access your room. If you do not show up after 8 pm without notice, the reservation will be considered canceled without the right to refunds. Check-out: at 11:30 am or 12 pm
In case of need (waiting for transportation, flight schedules, etc.), you can store your luggage at the inn.
In the case of weekend stays, the check-out can be more flexible, provided it does not coincide with the arrival of another guest.
LATE CHECK-OUT until 5 pm will cost 30% of the contracted night price.
CANCELLATION POLICY
Modifying or canceling the reservation incurs a management fee of €15 per room, and in addition, the following percentages as compensation:
- 5% when the cancellation is made more than 30 days before the check-in date.
- 50% when the cancellation is made between 7 and 30 days before the check-in date.
- 100% when the cancellation is notified less than 7 days before the check-in date. (During high season, less than 10 days)
If the check-out date is moved up, the guest must pay for the reserved stay and is not entitled to a refund of the deposit paid at the time of booking.
Late cancellations or “no-shows” will incur a charge for the first night of the stay.
Special Conditions for Multiple Reservations, Groups, and Agencies:
In group reservations of several family units, only the cancellation conditions related to the affected family unit (e.g., couple with minor children) will be considered. The rest of the family members or companions must continue with their reservation. If companions decide to cancel their reservation, they will not be entitled to a refund of the advance payment. If it is a family group, total refund will only be considered in severe cases (not minor illnesses like the flu, where only the affected family cancels).
If the client cancels their reservation for justified reasons, the advance payment made will be kept for a maximum of 6 months, during which a new reservation can be made, adapting to available dates or accommodations, and any rate changes that may occur.
We always recommend, to prevent such cases, taking out a reservation cancellation insurance. (If desired, we can provide information on a specialized travel and vacation insurance broker: MRS SEGUROS. 942 364 284).
Other cancellations due to the client’s responsibility will result in the loss of the amount paid (Reservations made by minors, evictions, etc.).
If you wish to cancel or modify your reservation, you must notify via email at reservas@posadasierradeibio.com, indicating the reservation holder’s name and the check-in date. Reservations will not be considered canceled until POSADA SIERRA DE IBIO confirms it by phone or email.
GIFT BOX VOUCHERS
Gift Box Vouchers Reservation and Cancellation Policy
The inn has its own minimum stay policy of 2 nights, and for national holidays and high season, 3 or 4 nights (not redeemable in Summer or Christmas). You can extend the stay directly by contacting your Gift Box provider or by paying the extra night(s) or supplements at the inn. Check how to do it by phone at 942708262 or by WhatsApp at 622 463 758 at reservas@posadasierradeibio.com.
Once the reservation of the gift box vouchers is made, the inn cannot refund them, as the vouchers are automatically redeemed at the time of reservation. The client can change the reservation date with 7 days’ notice before arrival. The validity of the change will be 6 months and always in low season.
The vouchers or boxes are not cumulative. More than one voucher cannot be used for the same reservation or stay.
Supplements apply for additional services not included in your Gift Box and a supplement for using the voucher in high season or holiday periods. You can check this directly by contacting the inn.
Due to the 2020 pandemic, reservations made with vouchers during the state of alarm are postponed for up to 6 months from the reservation date. After this date, you must contact the establishment to review the applicable conditions or available discounts.
Non-Acceptance Dates for Gift Boxes:
During high seasons and holidays, the inn has its own policy and acceptance supplements for vouchers. Therefore, we kindly ask you to inquire beforehand to avoid confusion: 942708262.
RIGHT OF ADMISSION
The establishment will prohibit access and/or stay of people in the reservation in the following cases: a) When the established capacity is full. b) When the establishment’s closing time has passed. c) When the minimum age established, according to current regulations, is not met. d) When the advance payment requested at the time of reservation has not been paid. e) When the person, during the reservation process, or upon arrival at the establishment, creates a situation of discomfort or inconvenience, disrespects employees, either by phone or electronically. Persons with attitudes that generate discontent, violent attitudes, especially when behaving aggressively or causing altercations, creating danger or disturbances to other guests or staff, will not be admitted. f) When the person does not meet minimum hygiene conditions. g) When the person carries weapons or objects that can be used as such, except as provided at any time by applicable specific regulations, in the case of members of the Security Forces or private escorts integrated into private companies, and accessing the establishment in the exercise of their functions. h) When the person is consuming drugs, narcotic or psychotropic substances, or shows symptoms of having consumed them, and those who show evident signs or behaviors of being intoxicated. Causing intentional damage to the facilities, making noise, especially when there are complaints from other users disturbed in their tranquility and privacy, will also be grounds for expulsion. i) When the person has committed any theft or robbery in the establishment. j) When the person has misused and maliciously used the hotel’s equipment. k) When the person smokes inside the rooms or inside the buildings.
In any case, the hotel establishment may seek the assistance of the competent Police Authority.
Nevertheless, in the aforementioned cases, the person is obliged to pay the expenses generated up to the time of access or stay prohibition in the establishment.
